Skype is a telecommunication application software widely used to make video calls and voice calls. The service is available on computers, tablets and mobile phones. The features offered by Skype are instant messaging, sharing files, photos, and videos. The application can also be used to make a conference call. Skype is very easy to use. However, sometime users might fail to enjoy the various features of Skype. Sometimes various problems might occur while using Skype which makes you unable to use the Skype features.
When Skype is not working, you should follow these instructions to solve the issue
- Sometime various Skype features do not work properly. The problem might be in the Skype itself. For this you should check the Skype heartbeat page. Go to the Help menu in the Skype and select “Heartbeat (Skype Status)”. The information about Skype’s system will be provided to you. If there is a problem in Skype itself, just wait for Skype to solve the problem.
- Sometime there might be a problem in your microphones or speakers. To check if microphone is working properly or not, go to the “Audio Setting” panel. It is available in skip’s Options windows. Speak into your micro phone. If your microphone is working properly, the green volume bar will move. If it is not working, in the microphone drop down box, select another microphone device. Try all the devices until it works.
To check the speakers, click on the Play Button. The button is highlighted in green color. If your device is working properly then you will hear the Skype call sound. If it is not working properly then try various devices from the Speakers drop down box.
Check if your microphones and speakers are properly connected to the device or not. Make sure they are connected in the correct port of your device.
- Check if your webcam is working properly or not. For this, sign in into Skype account. In the menu bar, click on the option “Tools” and then click on “Options”. Now, under “General”, click on “Video Setting”. If you see the video from your webcam in your screen, then your web cam is working properly. If your webcam is not working properly then you will not be able to make a video chat properly.
- The slow internet connection will also result to fail the Skype connection.